FREQUENTLY ASKED QUESTIONS

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WORKING WITH SPLITCONVERT

HOW TO QUALIFY?

There are three important factors which must exist before applying to work with us

1. You must already be running paid ads. This opportunity isn't for newbies. We only work with business-owners that have found a product-market fit.

2. You must be willing to let us optimize the store that we think will sell. Obviously we won't be making edits based on opinions. All the split tests will be data-driven.

3. You must not sell anything shady or scammy. We think long term and want to scale with you. We don't like investing all our time and effort in businesses that have a life-span of 4 months.

HOW DO WE START WORKING TOGETHER?

After an initial free consultation call, we’ll send you a personalized proposal with a contract. Signing online is easy. All the details like payment terms will be in the contract.

Please schedule a FREE discovery call to see if we're a good fit

HOW MUCH WILL IT COST ME?

All of our work is custom priced depending on a number of factors such as your business goals, size and complexity of your business, or any specific revenue or conversion targets you're looking to accomplish in next 6-12 months.

Please schedule a FREE discovery call to see if we're a good fit

HOW DO DEPOSITS WORK?

The Client will pay the 100% invoice upfront before any work commences. The billing cycle for the Client will start from the day Client signs the contract. Payment must be made on time and without any deduction, set-off or counterclaim.

WHAT’S YOUR AVAILABILITY?

It’s our policy to work Monday through Thursday, 6am to 2pm EST. We reserve Fridays as personal development days to better our business, while nights & weekends are reserved for our families of course. If you have an extremely urgent issue, we are available at a rush fee of $175/hour for work occurring outside standard hours.

WHAT’S YOUR HOURLY RATE?

We don’t have one. All of our projects are fixed price, fixed scope, and billed upfront. This ensures that you always know exactly what you’re paying and for what outcome. Our fixed-prices mean no blown budgets.

DO YOU OFFER A GUARANTEE?

Your success is our success in more ways than one. We’re extremely selective of who we work with and the number of client onboardings we do per month. To date we have never had a situation where a merchant has not seen a desirable result from our collaborative efforts.

Most of our clients become long term "partners" and our preference would be to build a mutually beneficial working relationship with you. Results vary from industry to industry and there are elements of your business that are outside of our control (pricing, shipping, customer service etc.). We work with you using established processes focused on concrete improvements to your store.

We stand behind our work, and will refund your entire fee if you find evidence that we have not performed in a professional and ethical manner within 90 days of any payment.

We guarantee your SplitConvert experience will be valuable. If we're not able to improve your website conversion rate or revenue within 90 days, we'll give you a 100% refund, no questions asked.

If you’re in any way concerned that we’re going to just take the money and do a quick and shoddy job, feel free to schedule a FREE discovery call to line up a time for a quick chat.

DO YOU OFFER A WARRANTY?

We’re available to answer questions about any engagement during the project and for 30 days after terminating the contract.

We will correct any bugs in themes caused by source code or data developed or modified by us at no charge for a period of thirty (30) days following the implementation of successful A/B tests in theme code onto a live store.

CAN YOU PROVIDE REFERENCES?

We’re discreet with our clients and protect their time from interruption— just like we will with you when we work together.

WILL YOU SIGN MY NDA?

We never sign NDAs as a precondition of talking with a potential client. (The only exception is when working with celebrities.) If you don’t trust us enough that we won’t snitch, then we’re not a good fit. However, if it’s a precondition of working with you, we will sign a very narrow NDA after you’ve signed our Master Services Agreement and Statement of Work.

COULD YOU DISCOUNT YOUR SERVICES?

Running a small business ourselves, we can certainly appreciate wanting a price break. But with 100+ paying clients – including non-profits and tiny startups – all paying full price, we can’t make a business case for discounts.

CAN WE PAY YOU WITH EQUITY?

We’re conservative business-wise so equity isn’t a good fit for us. We’re sure we’ll regret not taking the offer when you’re acquired by Facebook for a billion, but we’re just not gamblers.

HOW CAN I SHARE FILES OR DOCUMENTS WITH YOU?

For large files or groups of files, collaborative file sharing software like Dropbox or Google Drive are your best options. To share documents, we prefer Google Docs.

CONVERSION RATE OPTIMIZATION

WHAT RESULTS HAVE YOU PRODUCED BEFORE?

We’ve ran dozens if not hundreds of successful CRO projects and have lifted conversion rates by as much as +81% from single A/B test. This resulted in over $1.2million in additional annual revenue for the client.

Our Data-Driven approach typically generates +15-45% increase in online store sales, +39-147% increase in conversions and +13-21% increase in repeat purchases.

(IF YOU KNEW HOW MUCH REVENUE OUR CLIENTS GENERATE NOW, YOU’D BE SHOCKED.)

WHAT IS CONVERSION RATE OPTIMIZATION?

CRO is about reviewing your ecommerce sales funnel to see if there is room for improvement with respect to increasing the percentage of users who take the desired actions on your website. It’s an analytical process followed by a variety of conversion boosting strategies.

WHY IS CONVERSION RATE OPTIMIZATION IMPORTANT?

Through CRO you can increase your revenue per visitor and grow your customer base at the same time. It’s a way of getting your store working harder for you and turning those 1's and 0's into $'s and £'s!

Benefits of CRO include but not limited to

- More Revenue & Profit
- Increased ROAS & lower CPA's
- More Conversions & higher AOV
- Improved Brand Strategy & Positioning

WHEN TO USE CONVERSION RATE OPTIMIZATION?

It depends on the industry but if you’re getting below an average of a 3% conversion rate, now is probably a good time. You do want to take your industry average, and personal goals, into account too.

Here are few reasons Shopify D2C brands partner with us.

- Paying for traffic which doesn’t convert effectively
- Serious about increasing online sales and revenue
- Spending way too much to acquire new customers
- Unhappy with their website design
- Tired of shopping cart abandonment
- Frustrated with low online sales numbers

HOW LONG DOES IT TAKE TO ANALYZE MY STORE?

Most analyses are conducted over a minimum of 3-5 weeks. Once we have installed / checked the setup of your analytics and heat-mapping software, we allow approximately 4 weeks for it to gather a decent snapshot of your store.

We then conduct the manual audit in conjunction with the extraction of insights from the collected data to produce your extensive CRO report.

TELL ME ABOUT A/B TESTING, WILL I NEED A DEVELOPER?

With our "Done-For-You" service you won't need a developer as our team will be handling the development of A/B tests.

If your preference is to use your own developers, we'd be more than happy to guide them about A/B testing. Usually, it will take a developer 2-6 hours to develop one test depending on the complexity of the A/B test.

WHAT TOOLS DO YOU USE?

We perform extensive research using tools such as: Google Analytics, Hotjar, LuckyOrange, UserTesting, KnoCommerce.

We usually use Google Optimize to run A/B tests.

WE HAVEN'T MADE A SALE YET, CAN YOU HELP US?

Probably not… Conversion Rate Optimization is primarily intended for merchants already trading at a reasonably healthy rate. CRO (conversion rate optimization) is the process of increasing the rate by which visitors are converting into paying customers.

We’re more than happy to discuss your needs though, so feel free to reach out to us.

WHO WILL PAY FOR THE HOTJAR/LUCKY ORANGE LICENSE?

You will. You then get to keep it going forward so there will be no need for transfers of ownership or any such nonsense in future.